HeartStart CPR Refund and Rescheduling Policy

HeartStart CPR’s Refund and Rescheduling Policy outlines the terms and conditions for class cancellations, refunds, and rescheduling. These guidelines are designed to keep our clients informed about our policies and ensure a smooth and transparent process.

1.0 All Sales Final & No Refund Policy

1.1 All course registrations are final and non-refundable.

1.2 Upon registration, each student is assigned an official course seat through the American Heart Association (AHA). This seat is specific to the registered individual and cannot be transferred. Therefore, course fees cannot be refunded, reused, or transferred to another person for any reason.

1.3 This policy is strictly enforced and non-negotiable.

2.0 Rescheduling Policy

2.1 Standard Rescheduling: A $25 fee applies for each instance of rescheduling a course.
2.2 Reschedule Insurance: Registrants may purchase “Reschedule Insurance” for a one-time, non-refundable fee of $15 at the time of initial registration. This insurance allows up to two (2) reschedules without being charged the $25 rescheduling fee.

  • All rescheduling requests under this insurance must be made before the scheduled start of the course.
  •  Any rescheduling beyond the two permitted instances will incur the standard $25 fee.

3.0 Non-Refundable Services and Fees

The following items are final sale and strictly non-refundable:

3.1 Digital and Blended Learning Courses: Includes Self-Guided, Online/Blended Learning courses, and HeartCode Complete registrations. Access is assigned immediately upon registration and cannot be transferred.

3.2 Rescheduled Courses: Once a course registration has been rescheduled, it becomes entirely ineligible for a refund.

3.3 Reschedule Insurance and Fees: The $15 Reschedule Insurance fee and any $25 rescheduling fees are non-refundable.

4.0 Attendance and No-Show Policy

A “No-Show” is defined as a registrant who fails to attend their scheduled course or skills session without prior notification.

  • Registrants marked as No-Show forfeit all course fees. No refunds or rescheduling options will be provided.
  • Online course access is assigned to a specific registrant and email address upon registration and cannot be reused, reassigned, or refunded.
  • This policy is non-negotiable.