FREQUENTLY ASKED QUESTIONS(FAQs)

General Information
What is the minimum age to learn CPR?
The minimum age to learn CPR varies depending on the organization offering the training. Generally, the American Heart Association (AHA) and other similar organizations recommend that children as young as 10 years old can effectively learn and perform CPR.
Do I need hands-on training?
Yes, hands-on training is highly recommended for learning CPR effectively. While online courses can provide essential knowledge, hands-on practice ensures that you develop the muscle memory and confidence needed to perform CPR in real-life situations.
Is there an in-person skills test required to receive my certification?
Yes, to receive your CPR certification, you will need to complete an in-person skills test. This test allows you to demonstrate your ability to perform CPR correctly, ensuring you are fully prepared to respond in an emergency.
How long does my certification last?
CPR, BLS, ACLS, and PALS certifications are valid for two years. You need to renew your certification before the expiry date and stay updated on the latest guidelines and techniques.
Will I receive an American Heart Association (AHA) card?
Yes, upon successful completion of our CPR course and skills test, you will receive an American Heart Association (AHA) card. This card proves your certification and is widely recognized by employers and institutions across the country.
How do I know my provider card will be accepted by my employer or institution?
The American Heart Association (AHA) card is widely accepted by most employers and institutions. However, it's always a good idea to check with your employer or institution beforehand to ensure that they recognize AHA certifications.
Are your certificates approved by my employer and/or state?
Yes, our certificates are issued by the American Heart Association (AHA) and are generally approved by employers and meet state requirements.
What are my training requirements?
Training requirements vary depending on your profession and the specific certification you need. For most basic CPR certifications, you will need to complete both the educational content and a hands-on skills test. For advanced certifications, additional training and exams may be required.
Is online training an approved way to earn a certification?
Yes, online training can be an approved way to earn a certification, particularly when paired with an in-person skills test. The American Heart Association (AHA) offers blended courses that combine online learning with a required hands-on skills session.
I didn't receive my Certificate. How can I obtain it?
If you did not receive your certificate, please contact our support team. We will verify your completion and provide you with a certificate.
Can I reschedule my class if I can’t attend?
Yes, you can reschedule at no additional cost by emailing info@heartstartcpr.net.
Course and Exam Specifics
Which CPR course should a "first responder" or “professional rescuer” take?
A "first responder" or "professional rescuer" should take the Basic Life Support (BLS) course. The BLS course is specifically designed for healthcare providers and public safety professionals who need to respond to cardiac emergencies and provide high-quality CPR.
How long is each course?
The duration of each course varies: BLS: 2-3 hours ACLS (Advanced Cardiovascular Life Support): 3-6 hours PALS (Pediatric Advanced Life Support): 4-6 hours
Can I skip the course and take the exam?
No, you cannot skip the course and directly take the exam. The American Heart Association (AHA) requires that you complete the full course, including the hands-on practice and skills assessment, to ensure you are fully prepared for the exam and to receive certification.
How many questions are on each exam?
The number of questions on each exam varies: BLS Exam: 25 questions ACLS Exam: 50 questions PALS Exam: 50 questions
Is the exam timed?
Yes, the exam is timed. However, the time allowed is usually sufficient for most participants to complete the exam comfortably.
How much are the exams?
The cost of the exams is usually included in the overall course fee. Course fees vary depending on the location and course type.
What if I fail the exam?
If you fail the exam, you will have the opportunity to retake it. Some training centers may allow you to retake the exam immediately, while others may schedule a retake at a later time. It’s important to review the course material and practice before attempting the retake.
I have never been BLS/ACLS/PALS certified. Can I still sign up?
Yes, you can still sign up for the course even if you have never been certified before. For first-time participants, the initial course is designed to provide all the necessary training and knowledge to achieve certification.
My current certification has already expired. Am I still able to take the less expensive recertification course?
If your certification has expired, you may need to take the full initial course again rather than the recertification course. The AHA used to provide a grace period but now you need to renew it before it expires.
Once I register for a course, is there a certain time period in which I need to complete the course and pass the exam?
Yes, once you register for a course, you are usually required to complete it within a specific time frame.
What is the minimum passing score on the exam?
The minimum passing score ranges from 80% to 85. It's important to review all course materials and practice thoroughly to achieve a passing score.
Payment and Administrative
What are my pay options?
Your payment options include PayPal and Credit Card.
How do I cancel my class registration?
To cancel, send an email to info@heartstartcpr.net. Phone cancellations are not accepted.
Can I get a refund for the purchased books?
No, refunds are not available for purchased and received books.
Are there refunds for blended learning programs?
No, refunds are not provided for blended learning programs.
What is the refund policy if I cancel my classroom course more than 14 days in advance?
You will receive a full refund of the course purchase price.
Can I get a refund if I cancel less than 7 days before the course?
No, refunds are not provided for cancellations made less than 7 days prior to the course.
Can I reschedule my class if I can’t attend?
Yes, you can reschedule at no additional cost by emailing info@heartstartcpr.net.
Who should I contact if I have questions about cancellations?
For any questions or concerns, please email info@heartstartcpr.net.